You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Currently we only ship to destinations in North America due to the various international requirements for the importation of food and nut products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.
Orders will be sent either via USPS or FedEx Ground depending on destination and weight. Using these shipping methods offers the most consistent savings for our customers.
For orders up to $25.00 shipping is $7.95
For orders $25.01 to $50.00 shipping is $9.95
For orders $50.01 to $100.00 shipping is $11.95
For orders greater than $100.00 our shipping price is $19.95 and will usually arrive in two boxes.
All packages will be shipped within 48 hours of receipt during the week, please allow up to 72 hours over weekends and holidays. When your order is shipped you will receive an email notification of shipment, transit time varies across the country but generally takes no more than 7 to 10 days.
Powers Candy maintains the right to cancel any order and refund the full price of the order to the customer for any reason. Refunds will be sent electronically and usually take 3-5 days to process.
Our second warehouse, first in Spokane, circa 1970's. Located on Buckeye street this building is now the home of Comcast in Spokane.